Returns & Exchanges
Merchandise may be returned or exchanged within 15 days of receipt of order, and must be unwashed and unworn. Sales of water bottles are considered final and cannot be returned or exchanged.
Here's how
Send an email to julie@julesthreads.com and include the following:
Once approved, a return authorization will be provided - please include this in your return package. Jules Threads is not responsible for lost or damaged packages, and we recommend shipping with a carrier that will provide a tracking number. Your return/exchange will be completed as soon as possible once received.
Additional notes
For returns, funds will be refunded per the original method of payment, minus original shipping costs. The customer assumes shipping costs associated with returning the item.
For exchanges, the customer assumes shipping costs associated with returning the item, and Jules Threads will assume shipping costs for the new item.
Here's how
Send an email to julie@julesthreads.com and include the following:
- Your order number
- Full name
- Reason for exchange or return
- The product description and size
- For an exchange, the new size you would like
Once approved, a return authorization will be provided - please include this in your return package. Jules Threads is not responsible for lost or damaged packages, and we recommend shipping with a carrier that will provide a tracking number. Your return/exchange will be completed as soon as possible once received.
Additional notes
For returns, funds will be refunded per the original method of payment, minus original shipping costs. The customer assumes shipping costs associated with returning the item.
For exchanges, the customer assumes shipping costs associated with returning the item, and Jules Threads will assume shipping costs for the new item.